Most litbuy return guides list scenarios. This one frames it as rights — specific protections and how to invoke each.
Right 1: Free browsing
No account required.
Right 2: Warehouse QC rejection
How to invoke: mark item for rejection with specific defect axis reference.
Timeline: 3-7 days for seller reissue.
Success rate: ~95%.
Right 3: Partial refund on arrival defect
How to invoke: photograph defect in daylight, open ticket citing specific defect.
Timeline: 5-15 business days.
Success rate: ~65% with good documentation.
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Right 4: Insurance protection
Covers carrier-side losses. Add for parcels over US$300 or 2+ kg.
Right 5: Dispute escalation
When to use: after 10 business days without ticket resolution.
How: escalate via Discord support channel with dated timeline.
Success rate: ~70%.
What rights do not solve
- Sizing that matches chart but does not fit you.
- Buyer remorse.
- Missed coupon after parcel submitted.
The documentation checklist
- Dated daylight unboxing photos.
- Specific defect axis reference.
- Photo number reference.
- Ruler shot for measurement disputes.
What to read next
Prevent most disputes with the warehouse photo guide. Engage community backup via the Discord guide.
Return to our litbuy Spreadsheet homepage for the full library of guides and the latest sheets.
Frequently asked questions
How often are returns needed?
Rarely. Warehouse QC catches most issues. About 2% of shipped items have arrival defects.
Is physical return worth it?
Almost never. Return shipping alone runs US$40+.
What is the strongest right?
Warehouse QC rejection. Catches ~95% of quality issues.
What if support says no?
Escalate via Discord support channel with dated evidence.
Do sellers ever refuse reissue?
Rarely with calm, specific rejections.
How do rights affect litbuy finds building?
Reliable rights make trying new sellers less risky. Finds portfolio expands faster.
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